At Vxgme, we strive to provide a seamless shopping experience for our customers. Below are the details of our shipping and returns policy:

Shipping Policy

1. Global Shipping We offer worldwide shipping to bring our retro gaming products to you, no matter where you are.

2. Processing Time Orders are typically processed within 2-3 business days. During peak seasons or promotions, processing times may be slightly longer.

3. Shipping Methods and Delivery Times

• Standard Shipping: Delivery typically takes 7-14 business days.
• Express Shipping: Delivery typically takes 3-7 business days.

Shipping times may vary based on your location and any unforeseen delays by shipping carriers or customs.

4. Shipping Costs Shipping costs are calculated based on your location and the shipping method chosen at checkout. Any applicable customs fees or taxes are the responsibility of the customer.

5. Order Tracking Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your package’s journey.

Returns Policy

1. Return and Exchange Period We accept returns and exchanges within 15 days of receipt. If 15 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.

2. Eligibility for Returns To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain items may be exempt from being returned, such as sale items or gift cards.

3. How to Return an Item To initiate a return, please contact our customer service at info@vxgme.com with your order number and reason for return. We will provide you with further instructions on how to send your item back to us.

4. Refunds Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

5. Exchanges If you need to exchange an item, please contact us at info@vxgme.com. We will guide you through the process to ensure you get the correct product.

6. Return Shipping Costs Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Thank you for shopping with Vxgme. We are dedicated to providing you with the best retro gaming products and customer service.